Terms & Conditions


What's in these terms?

These terms tell you the rules for using our website www.productguru.co.uk (our site).

Click on the links below to go straight to more information on each area:

Who we are and how to contact us

www.productguru.co.uk is a site operated by Product Guru Ltd ("We"). We are a limited company registered in under company number SC589174 and have our registered office at Tay House, 300 Bath Street, Glasgow G2 4LH. Our main trading address is 100 West George Street, Glasgow, G2 1PP. Our VAT number is 290 5527 92.

To contact us, please email info@productguru.co.uk or telephone our customer service line on 0141 846 0232.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy which governs our use of your personal information and sets out the type of information we collect, the reasons we collect it, how we use it, where we may pass it on to third parties, in what circumstances and for what reasons and any other relevant information relating to  our use of and/or processing of your personal information
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site, including the terms upon which you can upload content to our site and make use of its interactive functions. It also sets out restrictions on the type of content you may upload and our rights and remedies in relation to such content. When using our site, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy, which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

From time to time we may restrict access to any or all of the site to users who have registered with us.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is intended for users in the UK

Our site is directed primarily to businesses operating in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Your Account

You will need to create an account with us to use some of the services offered on the site. You are solely responsible for your account and all activity on your account.

Accounts are not transferable.

If you register as a business entity, you personally guarantee that you have authority to agree to these terms on behalf of that entity.

You agree that you will not create a false identity on our site, misrepresent your identity or create a profile for anyone other than yourself, or use or attempt to use another person’s account.

You represent that all information you provide to us on registration and at all other times will be true, accurate and complete and agree to update that information to maintain its truth and accuracy.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

You are responsible for any use of our site using your identification code or password.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@productguru.co.uk or on 0141 846 0232.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may access, view and print one copy, and may download extracts, of any page(s) from our site in the ordinary course of your organisation’s business and for your internal purposes only and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use, reproduce, modify, display, publish, distribute or communicate or circulate to any third party or use or exploit any part of the content on our site for any commercial purposes other than as specifically envisaged by and permitted by our site without obtaining a licence to do so from us or our licensors. In particular, you must not use, reproduce, modify, display, publish, distribute or communicate or circulate any content from our site to create any derivative works or competitive products.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You must not use our site to conduct any unsolicited or unauthorised advertising.

You must not remove any copyright or proprietary notices contained in or on any materials on our site, use any materials in a manner that may infringe any copyright, intellectual property rights or proprietary rights of us or any third party.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We do not guarantee that the site will be secure, or available at any particular time or location, nor do we guarantee that any defects or errors will be corrected, or the results of the services will meet your expectations.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources and are not responsible for the content accuracy or opinions expressed in those sites.

Sites we link to may collect and process your personal information. We are not responsible for any data processing activities carried on by any linked sites and disclaim all liability in relation to the same.

User-generated content is not approved by us

Our site includes information and materials uploaded by other users of the site. Unless expressly stated otherwise, this information and these materials have not been verified or approved by us and we make no representations concerning any content posted by users of our site. The views and opinions expressed by other users on our site are the views and opinions of those users and do not represent our views or values. We are not responsible for the accuracy, copyright compliance, legality or decency of content uploaded or posted to our site by users of the site.

We have no obligation to monitor or review content posted by users of our site.

We advise all users of our site to carry out further investigations and seek further advice before acting on any content or information contained on our site. Product information is provided by potential suppliers and is not necessarily verified by us.

The information on our site is not intended to form the basis of any decision to purchase any of the products in respect of which the information is contained on our site. Our site is provided to enable users to decide whether they wish to make contact with or further investigations of the businesses and products of which brief information is provided.

Inclusion of a product on our site does not guarantee that a particular product remains available from a particular supplier.

If you wish to complain about information and materials uploaded by other users please contact us at info@productguru.co.uk or on 0141 846 0232..

Your interaction with other users

You can use our site to interact with other users of it. You understand and accept that whilst we make reasonable efforts to ensure that users are genuine buyers or suppliers of products, we do not screen users of the site and we are not liable to you in relation to your interactions with other users of the site.

Please note that when you decide to sell or purchase goods to a user of our site, the resulting contract is between you and the relevant Buyer or Supplier (as the case may be).

Access to Premium Subscription Services

Users of our site can upgrade their subscription to a Premium Subscription. Full details of the benefits of a Premium Subscription over and above our standard subscription service can be found [HERE] (“Premium Services”). Premium Subscriptions are provided by us under the following terms and conditions.

By submitting your payment and other subscription details you are making an offer to us to buy a Premium Subscription. Your offer will be accepted by us and a contract formed only when we have verified your payment details at which point we will confirm your subscription by email and provide you with access to the Premium Services. If we are unable to accept your order, we will inform you of this and will not charge you for your subscription.

All Premium Subscriptions are provided either on a monthly or annual subscription with fees taken automatically until cancelled. Monthly subscriptions must be taken for a minimum of three months.

The price you pay for your subscription will be stated on the relevant page of our site from which you began the subscription ordering process. The price will be reconfirmed to you as part of the ordering process. In return for us making the Premium Services available, you agree to pay your subscription when due. While we try to ensure that the prices we display and quote are correct, errors may occur and if they do, we will notify you of the mistake. If we incorrectly state a price, we are not obliged to provide you with a Premium Subscription at that price. If we notify you of a mistake, even after accepting your offer to buy the Premium Subscription at the incorrect price, you may either pay the correct price or can cancel your Premium Subscription in which case we will then refund any money you have paid us that relates to the unexpired portion of your subscription.

You must provide us with complete and accurate payment information and details including your geographical location. By doing this you are representing to us that you are entitled to purchase the subscription. And that we may use your payment information and details in order to pay for the Premium Subscription and to process your payment throughtout the period of your Premium Subscription.

Premium Subscriptions are for one user only. Usernames and passwords must not be given out or used by anyone else other than the named subscriber to access Premium Subscription Services. Subscribers with a Premium Subscription may also access our site from a mobile device or home computer.

[Additional Premium Subscriptions may be purchased for a reduced amount for other members of your organisation by contacting us].

Your monthly Premium Subscription will start when we confirm your payment and will continue thereafter for successive 30 day period unless and until cancelled by you.

Your annual Premium Subscription will start when we confirm your payment and will continue for a period of one year. Annual subscriptions are paid in full in advance. At the end of each annual period, we will sign you up and bill you for an additional subscription term of one year unless you have cancelled your premium Subscription as set out below.

Due to the nature of the services provide, we unfortunately cannot issue a refund for any remaining period of a Premium Subscription or renewal after it has been processed and the subscriber has used their log-in details to access the Premium Subscription Services.

If you are a monthly subscriber, you may cancel your Premium Subscription at any time after the minimum three month term by contacting us directly via email. If you have an annual subscription, you may cancel at any time up to 14 days before the expiry of your current annual subscription.

Monthly and annual subscriptions will renew automatically. Users must contact us directly if they wish to cancel.

We reserve the right to suspend access to any services or cancel any Premium Subscription at our sole discretion. In particular, we reserve the right to suspend access to the Premium Services in the event of non-payment or consistent late payments. You will be informed via email of when suspension will come into force if payment is not received by a particular date. . Suspension of services will be automatic. And a Premium Subscription will not be reactivated until payment is received in full.

We reserve the right to apply administration and reactivation charges for late payment.

We will use our reasonable endeavours to maintain the Premium Services. You will not be eligible for a refund or compensation because you cannot use the Premium Services or because of any failure, suspension or withdrawal of the all or part of the Premium Services. WE may change the premium Services from time to time and without notice.

Retail Ready

Retail Ready is our product which allows suppliers to highlight to retailers that their products are ready to go to market and that all key commercial information is in place. We will check that public liability insurance is in place and that any certifications, which the supplier claims to have, are in fact held by asking the supplier to upload copies of the relevant certificates. We carry out no further corroborative checks or independent investigation.

Whilst reasonable efforts will be made to ensure that the information featured by a supplier bearing the “Retail Ready’ endorsement on our site is true and accurate, we advise all users of our site to carry out further investigations and seek further advice before acting on any content or information contained on our site. It is not possible to verify all information and/or data provided by a supplier and you accept that the supplier is responsible for all information uploaded to our site.

The information on our site is not intended to form the basis of any decision to purchase any of the products in respect of which the information is contained on our site. Our site is provided to enable users to decide whether they wish to make contact with or further investigations of the businesses and products of which brief information is provided.

Our responsibility for loss or damage suffered by you

  • your actions or inactions based on any content available on our site.
  • any corruption or loss of data;
  • your use of, or inability to use, our site; or
  • To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • We will not be liable to you under any circumstances for any loss or damage, whether in contract, delict (tort) (including negligence), breach of statutory duty, or otherwise, even if foreseeable and even where we are advised of the possibility of such damages, arising under or in connection with:
  • any inability to access our site, including (without limitation) due to suspension or withdrawal of the site, or part of it;
  • your use of or reliance on any content displayed on our site; or
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity;
  • loss of goodwill or reputation;
  • loss of data; or
  • any other indirect, secondary or consequential loss or damage.
  • You agree that we shall not be liable for any content or the defamatory, offensive or illegal conduct of any third party.
  • We do not produce, manufacture, supply, store or inspect any of the products sold by suppliers to buyers who use our site. The products listed on our site are produced, listed and sold directly by independent suppliers. We do not make any warranties about their quality, safety or legality. Any claims relating to products purchased must be brought directly against the supplier of the products and you release us from any claims related to items sold or purchased as a result of the services provided via our site, including for defective items, misrepresentations by suppliers or items that cause physical injury.

How we may use your personal information

We will only use personal information provided to us as set out in our privacy policy.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy 

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We cannot guarantee that any content you upload to our site (including, for the avoidance of doubt, your logos, trade marks and/or product names and logos (“Your Content”) will be treated as confidential and we disclaim any responsibility for maintaining the confidentiality of Your Content. You must not upload confidential information belonging to any third party. Your Content once uploaded to our site will be made public and will be considered non-confidential and non-proprietary.

You retain all of your ownership rights in Your Content, but you are required to grant us and other users of our site a non-exclusive, worldwide, royalty-free, irrevocable and transferable licence to use, display, edit, modify, reproduce, distribute, store copy and produce derivative works of Your Content and to distribute and make Your Content  available to third parties. This allows us to provide the services provided on our site and to promote the site, those services and your business generally in any format and through any channels. You also recognise our legitimate interest in using Your Content in accordance with the licence above, to the extent that it contains any personal information.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up Your Content. We are not responsible for any loss or corruption of Your Content.


You agree to indemnify and hold us harmless from and against all claims, liabilities, damages, losses, penalties and costs (including professional and legal costs on a full indemnity basis) and expenses incurred in connection with or arising out of or in any way connected with any of the following:

  • your uploads, access to or use of our site;
  • your breach of these terms of use;
  • your breach or violation of the rights of any third party including (without limitation) any intellectual property rights, rights of confidentiality or other proprietary right;
  • your breach of any laws, rules regulations, statues or orders of any governmental and/or quasi-governmental authorities including (without limitation), all regulatory, administrative and legislative authorities.

You will cooperate as fully required by us in the defence of any claim. We reserve the rights to assume the exclusive defence of any claim and control of any matter subject to indemnification by you and you will not settle any claim without our prior written consent.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy 

If you wish to link to or make any use of content on our site other than that set out above, please contact info@productguru.co.uk.

Our Relationship with you

These terms do not create any agency, partnership or joint venture between us, or any employment or franchise relationship.

Which country's laws apply to any disputes?

These terms of use, their subject matter and the formation of a contract between us are governed by Scots law. You and we both agree that the Scottish courts will have exclusive jurisdiction to determine any disputes arising out of these terms.

You are responsible for compliance with all applicable local laws relating to the use of or otherwise connected with our site. To the extent that our site, your use of the site and/or any activity contemplated by it would infringe any law of any jurisdiction outwith Scotland, then you are prohibited from accessing or using our site or attempting to carry on the offending activity

Our trade marks

We expressly reserve all rights in and to the www.productguru.co.uk domain name and all related domains, the name ‘Product Guru’, our logo, service marks, trading names and/or trade marks.

Other trade marks, products and company names mentioned on our site may be trade marks of their respective owners or licensors and the rights in such marks are reserved to their respective owners and licensors.