Help Topics


We’ve answered some of the most common supplier questions below. But if you can’t find your answer, please don’t hesitate to contact us, or live chat with one of our friendly team.

How much does it cost to join Product Guru?

You can join Product Guru for free. Costs for Premium & Retail Ready plans can be found here

How long will it take me to sign up and add my products to Product Guru?

It should take you less than five minutes to sign up to Product Guru and be ready to add brands and products. It should then take you a few minutes to upload and populate the details for each product. We have tools that allow you to copy details from similar products you have already uploaded, shortening the process.

Can I add multiple brands?

You can add as many brands as you like. You can create a branded homepage for each brand, ensuring that retail buyers fully appreciate what your brands have to offer.

Do you ensure that only legitimate buyers can see my products?

We verify the identity of all buyers who are using the platform, to ensure that only vetted professional buyers have access to the products on our site.

Can other suppliers see my products?

No, only fully vetted buyers can see your products on the platform. No other supplier has access to your information.

Which retailers do you work with?

We work with a huge cross-section of retailers, from independent stores to the multinational chains. 

Which categories of products do you showcase?

We list products across all FMCG categories (food, beverages, alcohol, household, health, beauty & personal care) and across all main gift categories (Food & Drink, homewares, stationery, garden, electrical & gadget, cosmetics & beauty and toys).

If I upgrade to a premium subscription, how long do I need to commit for?

We don’t believe you should be tied in to our plans for long periods. Our premium package can be taken for a minimum of three months; after that you can cancel or downgrade with one month’s notice.

If I sign up for Retail Ready how long do I need to commit for?

Because of the work involved in vetting product and company information for Retail Ready, this is only available as an annual plan, payable at the start of the period.

Is my payment information secure?

We don’t hold or process your payment information. We use market leader to handle our payment process.

Stripe's payment platform to accept and process payments online. Stripe is a global market leader, ensuring your details are secure at all times. Stripe handles billions of dollars every year. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry: